Mr Fabricans (hereinafter "Company") services are provided subject to your ("Customer") compliance and acceptance with the terms and conditions set forth below.
Please read the following agreement carefully. "Customer" use of any of the Company's services indicates an agreement to be bound by the terms and conditions set forth below.
Items given to "Company" for cleaning/repairing will be termed as article(s) in this agreement.
This agreement is strictly between Company and the Customer and does not in any way constitute or imply any relationship with any other parties. As a condition to using any of the Company's services, and for the mutual benefit of both the Company and the Customer, the undersigned ("Customer") agrees to the following terms and conditions:
- All garments/linen/fabrics are handled with the greatest care but owing to the conditions of the articles or non-apparent/non-visible defects in its material there is a POSSIBILITY OF DISCOLOURING OR SHRINKAGE. Such garments are accepted for cleaning at OWNER'S RISK and the company will not accept any responsibility for it.
- Company will use reasonable efforts to try to ensure that washing, drying and folding services are maintained at a high level of quality.
- Company due to time constraints does not read manufacturer-suggested care and washing/drying labels, and will not be responsible for garments labelled "hand wash only" or "dry clean only"
- Company accepts no liability for "special care" and delicate items that require special attention to be cleaned.
- Company accepts no liability for items whose loose colour, especially when one part of the garment's colour gets on the other.
- Company is not responsible for any article which is left beyond 30 days. After this period, if any discount was given on this order at the time of pickup shall be removed and storage fees shall be charged @12% per month on the total invoice amount. Article not claimed within three months shall be handled appropriately by Company and be sold to recover the billed charges.
- Company reserves the right to refuse to clean any garment.
- Removal of stains is a part of the process but, complete removal of stains can not be guaranteed and will be processed at the customer's risk.
- Company is not responsible for the loss of or damage to any personal or non-cleanable items left in the article such as money, jewellery, or anything else.
- If the customer cannot accept the loss of any garment, please do not leave it with us.
- In case of any loss or damage Company can reimburse up to a maximum of three (3) times its processing (laundry / dry clean) cost (decision remains with the Company if any reimbursement has to be done) only if the Customer is able to produce the bills. Compensation shall be provided in the form of services and no cash will be given to the customer.
- Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. The company will not be responsible for any such claims after the article's delivery has been accepted and signed by the customer.
- Company gives a warranty of 7 days from the date of delivery for the articles, for any quality-related issues with washing or dry-cleaning of articles (only if the article has not been used by the customer after service). Any quality-related claim after the stipulated time shall not be entertained.
- Customer might get regular updates (Calls / SMS / Email / App Notification) from the Company transactional and marketing in nature, if the customer wants to stop it then the Customer has to register a request with the Customer Care Department of the Company.
- Company shall not be held responsible for any ornaments/ jewellery fittings on the garment.
- Customer shall examine articles for damage at the time of delivery, and notify the same at that time. The company shall not be responsible for any claims afterwards.
- Any loss/damage/delay due to FORCE MAJEURE conditions, the Company is not liable for any compensation or reduction in charges.
- We accept no liability for any loss or damage of the articles arising due to fire, burglary etc. beyond conduct or any other similar unforeseen causes.
- Some processes/items may require an additional period to process. No deduction on the billed amount or claim can be initiated against in respect of delays.
- Tariffs for designer wear will be decided on a case to case to case basis depending on the complexity of the garment, the same shall be communicated to the customer after the expert at the processing centre examines it.
Changes To the Agreement:
- The above-mentioned information is liable to change at any time without any prior notice. The company shall not be liable for any loss incurred.
All disputes are subject to the jurisdiction of courts located in Basti, Uttar Pradesh
For any complaint/query please contact us at care@mrfabricans.com